Terms & Conditions

Contraindications to Treatment

• No under 18s unless accompanied by an adult for a teen facial

• Cold sores

• Wounds or sunburn

• Some autoimmune diseases - please contact us prior to booking

• Recent surgery

• Dermal fillers or anti-wrinkle treatments within the last 2 weeks

• Pregnancy unless booking a pregnancy-safe facial

• Recent use of acids or retinoids

Please note that failing to comply with the above contraindications may result in treatment being unable to go ahead.

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Pre-Treatment Advice

Please follow all pre-treatment advice to ensure the best results and avoid any last-minute changes to your appointment.

• Stop use of retinol/tretinoin 7 days before treatment

• Stop use of acids 3 days before treatment

• No filler or anti-wrinkle treatments in the 2 weeks prior

• Please inform us of any recent facial treatments so we can advise accordingly

• Do not book lash or brow appointments within 48 hours prior - water, steam and eye covers may affect results

• Avoid sun exposure in the days leading up to your appointment

 

Cancellation Policy

We kindly ask that any cancellations or changes to your booking are made with as much notice as possible. A card is required at the time of booking via Fresha to secure your appointment. The following charges apply:

• More than 72 hours notice - No charge

• Within 72 hours - 50% of the booking total

• Within 24 hours or no-show - 100% of the booking total

 

Thank you for your understanding - we look forward to seeing you soon.